How do some companies thrive in an era of constant technological disruption, while others stumble? How can your company excel in using artificial intelligence, chatbots, and future technological innovations to delight your customers and dominate your competitors? Through seven years of research into digital transformation, we have identified five levers digital masters use to outperform their industry peers. They don’t just adopt technology; they build the capabilities to continuously drive technology-powered transformation. Using examples from several industries and countries, we will show you how to turn your company into a digital master.
Just paying employees well isn’t enough. For a business to succeed it must have operational procedures that allow for high productivity and empower employees to contribute to a company’s success. Professor Zeynep Ton will discuss the importance of a human-centered operations strategy and how operational innovation can increase the productivity and contributions of workers and create positive outcomes where customers become fans and your organization is set up for success.
In today’s dynamic landscape, manufacturing and supply chain operations face increasing complexity, driven by global risks, environmental considerations, and rapid technological advancements. The upcoming MIT ILP Lead Edge Webinar, Manufacturing and Supply Chain, will explore critical challenges and emerging strategies shaping the sector's future. Topics will include managing supply chain risks, evaluating environmental impact scenarios, and leveraging AI and digitalization to improve operational efficiency and resilience. The webinar will also address approaches to carbon footprint mitigation and the role of accurate carbon accounting in advancing sustainability objectives.
Principal Investigator Tomas Palacios