Stylianos Siontas Co-Founder, Lelantos Adam Rauwerdink VP, Business Development, Boston Metal
Customer Analytics
Endor: Predictive analytics on customer data without data scientists FindOurView: Customer insights with language understanding Paradigm Sift: Applying cultural context to understand customers at scale Cerebri.ai: AI-based next actions to drive customer engagement Assetario: Personalizes the in-app purchase to drive user happiness and revenue
Customer Engagement & Technology
GoWith: Enhancing the airport passengers' experience every step of the way. Voomer: AI to empower people for video communication ServiceMob: Making customer service access simple with AI Posh: Conversational AI for customer service & helpdesk Silverthread: Improving software health and economics at scale
Steven Goldman Senior Lecturer, MIT Professional Education Director, Crisis Management Courses, MIT
Sandra Galletti Head of Operations, Tidona Comunicazione, Milan, Italy Assistant Director, Crisis Management Courses, MIT