Five years ago, Sharon Goh started collecting stories of drive, determination, and grit, beginning with the 15-person customer support team she managed. She asked questions about how they got there and found stories of loss, pain, fear, joy, and success. These were amazing stories that needed to be told and that deeply impacted her as an executive, opening her eyes to the future of work and the power that managers have to influence it. In this talk, she will share a preview of these stories, including common themes and some of the ah-ha moments during this process. Can you drive change starting from the ground up? How do you listen and how do you prepare today for what is coming tomorrow? Her hope is to inspire individuals to rethink the future of work.