Fortunately, even if we cannot extrapolate experience into prediction, we can discover where we need to go and how to get there by building mechanisms for fast and frequent exploration and prospecting of unfamiliar situations. Done rigorously and reliably enough, we can push out quickly the frontiers of where we are comfortable and confident operating.
These points about why and how to discover our paths forward in highly unfamiliar times will be illustrated by examples drawn from various sectors—high-tech, services, governmental and public sector operations, and others. The objective is that participants will be exposed to a number of useful frameworks, the use of which in their own situations will offer clarity on how to manage in situations that are otherwise unfamiliar.