Consider this paradox about digital change: Although it increases the need for collabo-ration in organizations, it also makes collaborating more difficult. In my research and consulting work, I’ve observed that this happens for three key reasons.
First, it becomes harder to identify the right internal partners. In many organizations in the thick of transformation, particularly agile work environments, employees are given greater latitude to make important decisions on the ground. But when they need help completing tasks or solving problems to execute those decisions, they often aren’t sure where to turn for support, because they lack a broad understanding of who has what expertise in the organization. Thanks to technology, people can connect with coworkers across an array of specialties. However, research shows that they tend to focus on the information, ideas, and skills held by the colleagues around them — those in their work groups, for instance, or those who sit in close physical proximity. That may be evidence of an attempt to rein in an overwhelming field of potential collaborators because employees have no clear sense of which colleagues know what.