Customer Analytics
Endor: Predictive analytics on customer data without data scientists FindOurView: Customer insights with language understanding Paradigm Sift: Applying cultural context to understand customers at scale Cerebri.ai: AI-based next actions to drive customer engagement Assetario: Personalizes the in-app purchase to drive user happiness and revenue
Customer Engagement & Technology
GoWith: Enhancing the airport passengers' experience every step of the way. Voomer: AI to empower people for video communication ServiceMob: Making customer service access simple with AI Posh: Conversational AI for customer service & helpdesk Silverthread: Improving software health and economics at scale
Steven Goldman Senior Lecturer, MIT Professional Education Director, Crisis Management Courses, MIT
Sandra Galletti Head of Operations, Tidona Comunicazione, Milan, Italy Assistant Director, Crisis Management Courses, MIT
There is agreement among political leaders that the systems of international coordination (tax, trade, currency, crime, etc.) need to take advantage of new technologies such as Central Bank Digital Currencies and to implement new data control regulation for both privacy, security, and national defense. Consequently, there will be new "rules of the road" for commerce and infrastructure controlled by digital systems. However, there are competing system proposals in different regions (e.g., China, EU, and the US). How does this change a companies' global strategy? What do you need to do to prepare for this, and what new opportunities are opening up?