Senior Fellow, Institute for Healthcare Improvement
Engineering Systems Division
MIT Sloan School of Management
Mastering the design and management of ever more complex systems is necessary to bring successful products and services to market. Cars, once purely mechanical devices, require organizations master and integrate engineering skills across myriad materials, electrical and computer engineering, closed loop control systems, telemetry and the like. Healthcare diagnostics--once the 'touch and feel' of the physician, some x-ray and limited labs--now require excellence and integration across multiple imaging technologies, chemical and genetic testing, and so forth. Treatments are likely to incorporate the contributions of various surgical and medical disciplines. The same explosion on complexity to deliver value is true in natural resource extraction and IT. Many organizations succumb to confusion and chaos in the face of this trend. This talk will explain how the standouts master complexity and so compete most successfully.